ChabbyNb - Urban Airbnb Experience

FAQs

Frequently Asked Questions (FAQ)

1. What is ChabbyNb?

ChabbyNb is a boutique hospitality brand offering carefully curated short-term rental apartments in Athens, Greece. Every property is fully equipped, beautifully designed, and managed with the personal touch of a family-run business.

2. Why is it called “ChabbyNb”?

The name comes from our beloved dog, Chabby, whose warm and welcoming nature inspired our approach to hospitality. Just like Chabby, we aim to make every guest feel instantly at home.

3. How can I book directly with you?

You can book directly through our website by selecting your preferred property, choosing your travel dates, and following the simple checkout process.
Bonus: Direct bookings always come with exclusive discounts and special perks compared to third-party platforms.

4. What are the benefits of booking directly instead of Airbnb or Booking.com?

  • Lower prices – no extra platform fees.
  • Exclusive offers and seasonal promotions.
  • Priority support directly from our team.
  • Flexible check-in/out when possible.

5. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and bank transfers. Payments are processed securely, and confirmation is sent immediately after your booking is completed.

6. Is my payment secure?

Yes! All transactions on our website are processed through secure, encrypted payment gateways to protect your information.

7. What is your cancellation policy?

Our standard policy is:

  • Full refund for cancellations made up to 14 days before check-in.
  • 50% refund for cancellations made 7–14 days before check-in.
  • No refund for cancellations made less than 7 days before check-in.

Note: Some special offers may have a different policy, which will be clearly stated before booking.

8. Are your properties pet-friendly?

Yes! Well-behaved pets are welcome in many of our properties – after all, Chabby wouldn’t have it any other way. Please check the listing details or contact us before booking to confirm.

9. What is included in the stay?

All our apartments come with:

  • Fresh linens & towels
  • Fully equipped kitchen
  • Free Wi-Fi
  • Toiletries & basic essentials
  • 24/7 guest support

10. Do you offer long-term stays?

Yes! We provide special rates for stays longer than 28 nights. Contact us directly for details and availability.

11. How do I check in?

Most properties offer self check-in via a secure lockbox or smart lock. You will receive detailed instructions by email before your arrival.

12. Can you arrange airport transfers or other services?

Absolutely! We can arrange:

  • Airport pick-up/drop-off
  • Daily cleaning
  • Tours & activities
  • Local restaurant recommendations

13. What if I have a problem during my stay?

We pride ourselves on responsive service. If anything comes up, simply call or message our guest support team – we’re here for you 24/7.

14. How can I contact ChabbyNb?